Duties and Responsibilities
the work assignment of supervisory and non-supervisory personnel.
Housekeeping personnel to ensure guests receive prompt and courteous service.
· Monitors personnel to ensure rooms, be given special attention,
particularly those of VIPs guests, Club guests and suites.
· Informs other
operating Department of Housekeeping
matters which concern notably the
Front Office, to ensure
accurate room status, in addition to communicating with Engineering,
Laundry and Food and Beverage Departments.
and maintains effective employee relations.
· Assists Executive Housekeeper in personnel
related matters such as interviewing, appraising and counseling.
· Assists Executive Assistant Housekeeper to identify training needs,
develop formal training plans and to implement training sessions.
routine inspections by Supervisors of all Housekeeping areas including occupied
and non-occupied rooms.
guest rooms in all Housekeeping areas on a regular basis to ensure furnishings,
facilities and equipment are clean and in good repair, well maintained and replaced / re-famished as required and make
recommendations to Executive Housekeeper as appropriate.
appropriate standards of conduct, dress, hygiene, uniforms, appearance and
conduct of departmental employees.
· Follows up
on progress of agenda items covered in
Housekeeping personnel are familiar with in-house facilities and promotions for
the purpose of assisting guests.
· Assists in
monitoring and controlling on an on-going basis, departmental budged and goals.
· Assists in
the preparation of the Housekeeping departmental budget and goals.
a steady flow of communication to
the Executive Housekeeper /
Executive Assistant Housekeeper on all
matters affecting the Housekeeping
· Supervises outside
contractors to ensure
· Assists in monitoring Housekeeping and emergency procedures, lost and
found, key control,
security and emergency procedures, health and safety for employees and guests.
· Acts on
behalf of the Executive Assistant Housekeeper in her absence as assigned.
· Performs related duties and special projects