Job Summary Responsible for handling hotel room reservations, ensuring accurate booking arrangements, providing excellent customer service and maximising room occupancy and revenue through effective reservation management. Key Responsibilities Handle incoming room reservation enquiries through telephone, email, online booking platforms and other communication channels. Process individual and group room reservations, amendments, cancellations and special requests accurately. Provide guests with information on room types, rates, hotel facilities, promotions and booking policies. Ensure all reservations are properly entered and updated in the Property Management System (PMS). Monitor room availability, rates and inventory to ensure accurate room allocation and maximise occupancy. Coordinate with Front Office, Sales, Housekeeping and other relevant departments to ensure smooth guest arrivals and special arrangements....

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Job description · Maintains food cost as budgeted and takes corrective action as necessary. · Ensures fresh and quality food products are bought and used in production. · Ensures a clean kitchen, hygienic work procedures and high safety standards. · Implements work practices that minimize spoilage and wastage. · Ensures the correct implementation of all cost control and portioning policies & procedures. · Closely work with the Executive Chef/ Executive Sous Chef to ensure menus are cost effective and in accordance with trends and market demands. · Reviews Food and Beverage business forecasts and plans production and staffing accordingly. · Ensures the kitchen operates in accordance with established standards. · During operations takes charge of the kitchen, supervises the main pass and coordinate preparation and pickup of all orders. · Make sure standard recipes are used, and food is presented according to pictures. · Checks stock for daily...

Main Duties & Responsibilities   Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area. Able to follow standards for issuing and receiving stock within the store's area of operation. Monitor and take inventory on regular basis to compile orders based on par levels or needs. Maintain clear and organised records to ensure all reports and invoices are filed and stored properly. Monitor PAR levels for all food items to ensure proper levels. Responsible for storage of both food & beverage and operational stock. Responsible for the day-to-day check on the storage facilities for upkeep and hygiene. Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received. Refuse acceptance of damaged, unacceptable, or incorrect items. Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene...