Main Duties: Financial Responsibilities 1.Ensure minimal wastage of food and beverages through proper handling and storage. 2.Assist in stock counts and inventory control when required. Operational Responsibilities Guest Service 1.Greet guests courteously and assist in seating arrangements. 2.Respond promptly to guest requests in a professional manner. 3.Gather guest feedback and relay to supervisors for service improvement. Product 1.Assist in setting up and clearing restaurant tables and buffet counters. 2.Ensure all dining areas are clean, well-stocked, and presentable General 1.Follow all hygiene, sanitation, and safety procedures. 2.Maintain a professional appearance and conduct at all times. 3.Be punctual and reliable for assigned shifts. Marketing Responsibilities 1.Support promotional activities or themed events by distributing flyers, setting up décor, and informing guests. 2.Share feedback from guests regarding promotions or special offers Personnel and...

Main Duties: Financial Responsibilities: 1. Maximizes revenues through pro-active action (up selling) 2. Produces check and receive payment to settle the payment Operational Responsibilities : Guest Service 1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare...

Main Duties: Guest Service / Marketing Responsibilities   Daily Tasks ·         Print guest feedback from all OTAs and Medallia. ·         Investigate any negative feedback received. ·         Conduct room checks for VIPs, corporate guests, and special requests. ·         Compile meal survey guest emails for TA Express. ·         Compile and update the guest review tracking sheet. ·         Create artwork as needed. ·         Respond to enquiries on social media platforms. ·         Update social media enquiry reports   Weekly Tasks...

Main Responsibilities   To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.  Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel Raising invoices. Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates...