Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry....

As the Assistant Director of Sales, you will spearhead the strategic direction and execution of the hotel’s sales efforts to drive revenue across all segments: corporate, MICE, leisure, wholesale, and government. You are accountable for achieving business goals by developing dynamic sales strategies, managing key accounts, leading the sales team, and fostering strong partnerships in both domestic and international markets.   At Crowne Plaza Hotels & Resorts, we seek leaders who are confident, proactive, globally-minded, and passionate about creating memorable guest experiences while maximizing hotel profitability.       Your day-to-day:  People    Lead and manage a results-driven sales team with a focus on key performance indicators (KPIs) or Goal Setting and Budget, such as room revenue, market share, RFP conversion, and account retention.   Set clear sales targets for each segment and provide continuous...

Financial Reporting & Accounts:  Prepare monthly management accounts, financial reports, and handle full-set accounting tasks. Daily Operations & Treasury:  Oversee daily revenue, bank reconciliations, and cash flow management. Compliance & Audit:  Ensure compliance with statutory regulations (e.g., tax, audit) and uphold company policies. Budgeting & Forecasting:  Support the development of annual budgets and analyze variances between actual performance and forecasts.

Responsibilities: Answer phone calls and respond to reservation inquiries from various channels. Provide accurate information on room availability, rates, promotions, and policies. Process reservations, modify bookings, and ensure confirmation details are correctly communicated. Assist in daily operational tasks related to reservations. Follow up on reservation discrepancies and short-stay requests from the front desk. Stay informed on hotel contract rates for travel agencies and corporate clients. Check trace reports and resolve outstanding reservation matters. Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor. Ensure compliance with hotel booking procedures and policies. Required Skills & Qualifications: Proficiency in hotel reservation management software and MS Office applications. Strong problem-solving skills to quickly address guest issues. Availability to work variable shifts,...