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Sep 30, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Stewarding Supervisor, you will responsible for supervising the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  In absence of Chief of Hygiene & Stewarding to conduct shift briefings to ensure hotel activities and operational requirements are known   During the shift, oversee the preparation of kitchen equipment for use  Supervise the receiving and storage of kitchen goods  Supervise the cleaning and storage of kitchen equipment  Supervise the cleaning of the premises  Supervise the removal of waste ...
Sep 30, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Summary Responsible for analysing hotel revenue performance, market trends, booking patterns and competitor activity to support revenue strategies, forecasting and pricing decisions. The role aims to maximise hotel revenue, occupancy, ADR and RevPAR through accurate analysis and effective revenue management. Key Responsibilities Analyse daily, weekly and monthly hotel revenue performance, including Occupancy, ADR and RevPAR . Monitor booking pace, pickup, cancellations, no-shows and demand trends. Prepare revenue forecasts, reports and performance analysis for management. Monitor competitor rates, market trends and business demand. Assist in developing and implementing pricing and revenue strategies. Monitor room rates, inventory and availability across OTAs and other distribution channels. Ensure rate and inventory accuracy across PMS, RMS, CRS and channel management systems. Analyse market segments, booking sources and distribution channel...
Sep 30, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities Promote and sell the hotel’s F&B outlets, banquet facilities, and catering services. Develop and maintain good relationships with existing and potential clients. Generate new business opportunities and achieve assigned sales targets. Handle sales enquiries, prepare quotations, proposals, and follow up with clients. Conduct site inspections and assist with client meetings and events. Coordinate with F&B, Banquet, Events, and other departments to ensure smooth event execution. Monitor market trends, competitor activities, and customer needs. Maintain accurate records of sales activities, client information, and sales reports. Assist in developing and implementing F&B promotions and sales strategies. Ensure excellent customer service and handle client feedback professionally. Requirements Diploma/Degree in Hospitality Management, Business, Marketing, or related field. Minimum...
Sep 30, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...