Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures. Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay. Handle guest enquiries, requests, feedback, and complaints promptly and professionally. Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, room status, and special guest arrangements. Process room charges, payments, deposits, refunds, and other guest transactions accurately. Maintain accurate guest records and ensure all registration and documentation requirements are properly completed. Handle telephone calls, emails, and other guest communications in a timely and professional manner. Assist with reservations, room changes, upgrades, special requests, and group bookings when required. Prepare...

Conduct regular patrols throughout the resort premises, including guest areas, staff areas, parking areas, buildings, and surrounding facilities. Monitor and control access to the resort to ensure the safety and security of guests, employees, visitors, and company property. Verify staff, contractor, supplier, and visitor access in accordance with resort procedures. Monitor CCTV cameras, security systems, fire alarm panels, and other security equipment. Respond promptly to security incidents, emergencies, accidents, disturbances, and suspicious activities. Prepare and maintain accurate security incident reports, daily occurrence books, patrol records, and other required documentation. Assist in controlling traffic flow and managing vehicle movement within the resort premises. Monitor and control the movement of company assets, equipment, goods, and materials entering or leaving the resort. Conduct checks at staff entrances, loading areas, service...

Assist in developing and implementing sales strategies to achieve hotel revenue and business targets. Identify and develop new business opportunities from corporate clients, travel agencies, tour operators, government agencies, and other market segments. Maintain and strengthen relationships with existing clients and business partners. Conduct sales calls, client visits, presentations, site inspections, and business meetings to promote the resort's products and services. Promote hotel rooms, meeting rooms, banquet facilities, packages, events, and other resort facilities to potential and existing clients. Handle enquiries, prepare quotations, proposals, contracts, and follow up with clients to secure bookings and business opportunities. Manage and coordinate group bookings, corporate events, meetings, conferences, weddings, and other functions. Work closely with Reservations, Front Office, F&B, Banquet, Housekeeping, and other departments to ensure...

Key Responsibilities Operational Oversight Supervise daily activities across departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations. Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards. Address and resolve operational challenges promptly, coordinating with relevant department heads Guest Relations & Service Recovery Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions. Engage with VIP guests to provide personalized experiences and manage special arrangements. Follow up with guests post-resolution to ensure continued satisfaction. Staff Supervision & Support Lead and support staff across various departments, providing guidance and resources needed for effective performance. Conduct briefings to...